Frequently Asked Questions
Everything you need to know about your next pair of kicks.
Are all sneakers on vjsneaker.com authentic?
Absolutely. We guarantee 100% authenticity on every pair we sell. Each product undergoes a rigorous multi-point inspection by our expert team before being listed.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while express options are available at checkout.
What is your return policy?
We offer a 14-day return policy for items in their original, unworn condition with all tags and original packaging intact. Please note that shipping fees for returns are the responsibility of the customer.
How do I know which size to order?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for most athletic and lifestyle sneakers. Feel free to contact support for specific model advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
Can I cancel or modify my order?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 60 minutes of placement by contacting our customer service team via live chat or email.